HOW TO ORDER IMPRINTED ITEMS
Orders Containing a Company Logo
Professional electronic art is required. Art should be as large, or larger, than final imprinted size. Photocopies, ink jet prints, web graphics or faxed copies are not suitable for art and can be used for reference only. MS Word Documents are not considered art and will be used for reference only. Any files received incomplete may delay your order.
We are using the most current, updated versions of Adobe CC/Creative Cloud. Illustrator (vector) EPS or AI files are preferred, with all fonts/ type converted to outlines. Vector PDFs are also acceptable.
If you do not have an Illustrator EPS or AI file please send a high-resolution TIFF or JPG file. Minimum resolution is 300 dpi. Art for stamped items (planners, diaries, desk calendars and foil-stamped folders) must be in solid black and white only - no color, halftones or gradients.
Art files/logos can be uploaded in the tabbed section on each product page, or can be emailed to email@example.com for review. In the subject field please note your company name. In the message area be sure to include contact name, phone number and New England Calendar Customer # (if known).
Our graphics department has access to clip art galleries, and will gladly assist with the design of your imprint upon request.
If you have any questions regarding art or a special design imprint please contact us - Toll Free 800.721.7725 (9:00am - 5:00pm est M-F)
Set-Up and Handling
Setup is a cost associated with creating a screen, die plate, and or the setup of specific printing equipment used to create your imprinted product. Each different imprint and each different style require a separate set-up and handling charge where applicable.
If an item is out of stock we will do our best to find a comparable option but cannot guarantee one will be available.
All orders require payment with the order unless open account terms have been established in advance. New England Calendar will accept MasterCard, Visa, American Express or Discover. For orders delivered in New York, 8.5% sales tax will be added. Tax will be manually revised according to county once credit card transaction is processed. For orders delivered in Connecticut, 6.35% sales tax will be added.
Order Acknowledgement & Production
Once we receive your order we will email you a quote and copy of your imprint for approval. Upon order approval, production time for most items is 4-6 weeks.
Multiple Order Shipping
Each item has its own production schedule. Items ordered at the same time may be shipped at different times. Please feel free to contact us with any questions on ship dates.